Terms of Service Agreement
Last Updated: February 14, 2025
1. Acceptance of Terms
By using the services provided by The Dog Spot, LLC, doing business as Paw Retreat (“we,” “us,” or “our”), including pet boarding, grooming, and daycare services, you (“you,” “your,” or “client”) agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our services.
2. Service Requirements
2.1 Vaccination Requirements
All pets must be current on the following vaccinations:
- Dogs: Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), and Bordetella
- Cats: Rabies and FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia)
Proof of current vaccinations must be provided before any services can be rendered.
2.2 Pet Health and Behavior
- Pets must be free from any communicable diseases or conditions
- Pets must not have shown aggressive behavior toward humans or other animals
- We reserve the right to refuse service to any pet that poses a safety risk
- All pets must be on a regular flea and tick prevention program
3. Service Policies
3.1 Boarding
- Check-in and check-out times must be scheduled in advance
- Personal items left with pets are at owner’s risk
- Special dietary needs must be provided by the owner
- Medication administration must be arranged in advance
3.2 Grooming
- Appointments must be scheduled in advance
- Cancellations within 24 hours may incur a fee
- We reserve the right to modify grooming services based on pet behavior or condition
- Additional fees may apply for severely matted or difficult coats
3.3 Daycare
- All dogs must pass a temperament evaluation
- Daycare packages are non-refundable
- Operating hours must be strictly observed
4. Health and Emergency Care
4.1 Veterinary Care Authorization
By using our services, you authorize us to obtain emergency veterinary care for your pet if deemed necessary. We will attempt to contact you first, but if unreachable, we will use the emergency contact provided. You agree to reimburse us for any costs associated with such care.
4.2 Health Risks
While we maintain high standards of cleanliness and care, you acknowledge that any environment where pets co-mingle carries inherent risks of injury or illness.
5. Payment and Fees
- Payment is required at the time services are rendered
- Deposits may be required for boarding reservations
- Returned checks will incur additional fees
- Late pick-up fees will apply
6. Liability
6.1 Property Damage
We are not responsible for damage or loss to personal items left with pets.
6.2 Limitation of Liability
Our liability shall be limited to the lesser of the current chattel value of a pet of the same species or the sum of $500 per animal admitted.
7. Media Release
You grant us permission to use photographs or videos of your pet for marketing purposes, including social media, unless specifically opted out in writing.
8. Cancellation Policy
- Boarding: 7 day notice required
- Grooming: 24 hours notice required
- Daycare: 24 hours notice for package cancellation
9. Modification of Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website and will be effective immediately upon posting.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Texas, without regard to its conflict of law provisions.
11. Message Types
Users will receive promotional and informational messages.
12. Message Frequency
Messages may be sent weekly.
13. Data Rates
Message and data rates may apply.
Instructions for Users
To stop receiving messages, text STOP to 2549473647
For assistance, text HELP to 2549473647
Contact Information
Paw Retreat
PO Box 789 Salado, Tx 76571
254-947-3647
[email protected]
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.