Last Updated: February 14, 2025
1. Introduction
The Dog Spot, LLC, doing business as Paw Retreat (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name, address, phone number, and email address
- Emergency contact information
- Pet information (name, breed, age, medical history, vaccination records)
- Payment information
- Photos and videos of your pets
- Service preferences and special instructions
2.2 Website Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages viewed and time spent on pages
- Referring website addresses
- Device information
- Cookies and usage data
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our services
- Processing payments
- Communicating with you about services
- Sending appointment reminders
- Sharing updates about your pet’s stay or services
- Marketing and promotional communications (with your consent)
- Improving our services and website
- Legal compliance and protection of rights
4. Information Sharing and Disclosure
4.1 We May Share Information With:
- Veterinarians (in case of emergency)
- Payment processors
- Service providers who assist our operations
- Legal authorities when required by law
- Professional advisors (accountants, lawyers)
4.2 We Do Not:
- Sell your personal information to third parties
- Share your information for marketing purposes without consent
- Disclose more information than necessary for the purpose
5. Data Security
We implement reasonable security measures to protect your information, including:
- Secure storage of physical documents
- Encrypted electronic records
- Limited staff access to personal information
- Regular security assessments
- Employee training on privacy practices
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for optional data processing
- Request a copy of your data
7. Children’s Privacy
We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it removed.
8. Cookies and Tracking
8.1 Cookies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Maintain website security
8.2 Your Choices
You can:
- Accept or decline cookies
- Delete cookies through your browser settings
- Opt-out of analytics tracking
9. Marketing Communications
We may send you marketing communications about our services, promotions, and pet care tips. You can opt-out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly
- Updating your preferences in your account
10. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law
- Necessary for legitimate business purposes
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting the new policy on our website
- Sending an email notification
- Displaying a notice in our facility
12. Mobile Information and Text Messaging
- Mobile information will not be shared for marketing.
- We do not share your mobile information with third parties for marketing purposes without your explicit consent.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Paw Retreat
PO Box 789 Salado, Tx 76571
254-947-3647
[email protected]
Cookies
Third-party cookies and tracking technologies
The cookies described above are set by Paw Retreat itself. This part explains what else is stored on your device, what information leaves this site as you use it, and who receives it.
A cookie is a small file a site stores in your browser. This also covers the other techniques that do the same job — local storage, tracking pixels, and scripts embedded from other companies. They are all treated the same way here.
Information collected as you browse
When your browser loads a resource from another company, that request necessarily reveals your IP address, the type of browser and device you are using, and the address of the page you were reading at the time. That is true of every embedded map, video, booking widget, font and analytics script, and it happens whether or not you interact with it.
Categories
Strictly necessary. Session handling, security, and the record of the choice you make about this policy. These are never optional and nothing here is sent to another company.
Functional. Features you would notice the absence of — embedded maps and video, appointment booking, translation, and spam protection on forms.
Analytics. Measures which pages are read and how people move through the site, so it can be improved.
Marketing. Advertising, retargeting and working out which campaigns brought people here.
Your choices
Every browser can block or delete cookies, usually under Privacy or Site settings. Blocking them wholesale will stop parts of this site working.
Cookie disclosure last reviewed: August 13, 2026.